Order Processing
Orders are typically processed within 3 business days, excluding weekends and U.S. holidays. Processing times may be longer during promotions, severe weather, peak seasons or other high-volume periods. You will receive a confirmation email after placing your order and a shipping notification when tracking becomes available.
Shipping
Available shipping methods, estimated delivery times and shipping charges are shown during checkout based on the products and delivery address. Delivery estimates begin after the order has been processed and are not guaranteed unless explicitly stated by the carrier.
SALMUT currently ships to [SHIPPING DESTINATIONS]. Some oversized products, remote locations or restricted addresses may require additional handling or may not be eligible for certain delivery methods.
Address Changes
Contact us at [CUSTOMER SERVICE EMAIL] as soon as possible if a shipping address needs to be corrected. We cannot guarantee changes after an order enters processing or has been transferred to the carrier. Customers are responsible for providing a complete and accurate delivery address.
Tracking & Delivery
Tracking information will be provided when available. Carrier scans may take time to update. Once a package is marked delivered, first check the delivery area, household members and any location shown in the carrier’s delivery details. Contact us promptly if the package still cannot be located.
Damaged, Incorrect or Missing Items
Inspect your order after delivery. If an item arrives damaged, incorrect or incomplete, contact us within [REPORTING WINDOW] days at [CUSTOMER SERVICE EMAIL]. Include the order number, a description of the issue, photos of the product, photos of the packaging and the shipping label. Keep the product and packaging until the claim is resolved.
Return Eligibility
Eligible unused products may be returned within [RETURN WINDOW] days after delivery. Products must be in their original condition and packaging, with all included materials. Cut, installed, used, altered, damaged or incomplete mesh rolls are not eligible for return unless the item arrived defective or incorrect.
Before returning an item, contact [CUSTOMER SERVICE EMAIL] for return authorization and instructions. Returns sent without authorization may be refused. Do not send products to the return address without approval.
Return Shipping
For approved returns that are not caused by a SALMUT fulfillment error or verified product defect, the customer is responsible for return shipping costs and safe packaging. Original shipping charges are non-refundable except where required by law or when the return results from our error.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow 7 business days for inspection and additional time for your bank or payment provider to post the credit. Any applicable deductions will be explained before the refund is completed.
Exchanges & Cancellations
To request a cancellation, contact us immediately. We cannot guarantee cancellation after processing begins. For a different size or finish, the fastest option may be to return the eligible original item and place a new order after return authorization is approved.
Contact
For shipping or return assistance, email [CUSTOMER SERVICE EMAIL] and include your order number.